Northside Sound is an invented DJ and entertainment company. Much of its day-to-day depends on getting systems right: how the CRM is set up, how payments and commissions are reported, and how the team sells.
Systems worth writing down
CRM settings are the kind of thing configured once and forgotten until something breaks. Kept as an SOP, anyone can check how things should be set, and update it when a setting changes.
Money and sales, written down
Payment and commission reporting is documented step by step, so the numbers are pulled the same way each time. Sales fundamentals sit alongside it, so the way the team sells is something a new hire can read rather than absorb.