Data retention, deletion and export
Content is kept while your workspace is active, with fixed limits on some records. You can delete and export SOPs yourself; whole workspace or account deletion and full exports are by request.
How long things are kept
| Record | Kept |
|---|---|
| SOPs, cards, steps, comments, assignments, quizzes | While the workspace exists, until someone deletes them |
| SOP version history | The latest 50 versions per SOP |
| Policy sign-offs | Permanently, as an append only record, until the SOP, workspace or person is deleted |
| Ask history (per person) | The newest 200 answers per workspace; deleted when you leave the workspace |
| Ask question log, search log, SOP views, activity feed | While the workspace exists |
| AI interviews and their proposals | While the workspace exists |
| Capture drafts | Until published or discarded |
| Capture extension tokens | Expire after 8 hours |
| API rate limit counters | Replaced every minute |
| Free SOP generator visitor hashes | Deleted once older than 2 days, the next time the generator is used |
| Imported PDFs | Deleted once the draft comes back |
Workspaces whose subscription ends are made read only, not deleted.
What you can delete yourself
- SOPs: archive an SOP, then an owner or admin can delete it permanently. Permanent deletion also removes its cards, steps, version history, comments, assignments, share links, quiz and attempts, and policy sign-offs, so export the sign-off report first if you need to keep it.
- Libraries: owners and admins can delete a library.
- Steps, images and comments: editors can remove them.
- Share links: revoke them.
- API keys: revoke them.
- Ask history: delete single answers or all of yours.
- Capture drafts: discard a capture to delete its steps and screenshots.
Important: Deleting content in the app doesn’t always delete image and video files from storage, and Supabase’s backups keep database copies for a limited time (see Backups). To have files removed, email support@ironbridgeaiadvisory.com.
What needs a request
These aren’t self serve yet. Email support@ironbridgeaiadvisory.com and we will do them:
- Deleting a whole workspace
- Deleting your account
- Leaving a workspace (an owner or admin can also remove you)
- A full export of a workspace
- Removing specific files from storage
We may keep some records where the law, billing or security requires it.
Exporting
- One SOP at a time: Print / Save as PDF, or export to Word, from the SOP’s menu. The export only includes what you can open.
- Policy sign-offs: export the sign-off report as CSV.
- Everything, programmatically: on the Business plan, the REST API lists and returns every SOP your workspace can open.
- Full export on request: email us.
Common questions
Can I delete my own account?
Not from inside the app today. Email support@ironbridgeaiadvisory.com from the account's address and we will delete it.
Can I export everything in my workspace at once?
Not from inside the app today. You can export any SOP as a Word document or PDF, and Business plan workspaces can read all their SOPs through the API. For a full export, email support@ironbridgeaiadvisory.com.
Is my data deleted when I cancel?
No. Canceling makes the workspace read only and nothing is deleted, so you can come back or ask for an export. Ask us if you want it deleted.