FAQ
Short answers to the questions people ask most.
- Plans, pricing and billing FAQWhat each plan costs, who counts as an editor, how a mid-term plan change turns unused time into free days, and what cancelling does.
- Accounts, sign-in and invitations FAQPeople join by invitation and sign in with Google, a password or an emailed sign-in link. Here is how each works and how to fix the usual problems.
- SOPs and content FAQHow SOPCompass structures your SOPs and what you can do with them: organize, edit, add video, review, restore, comment, archive and search.
- AI FAQThe AI drafts and proposes; a person approves. Quick answers here, and the full explanation lives in the How the AI works section.
- Training, quizzes, assignments and sign-off FAQAssign an SOP, optionally gate it behind a quiz or a policy sign-off, and track completion. What each piece does and what it records.
- Sharing and exporting FAQHow to get an SOP in front of someone outside the app, and how to get your SOPs out of SOPCompass when you need a file.
- Phone and mobile app FAQSOPCompass works in any phone browser and can be installed to the home screen like an app. There is no App Store download and it needs a connection.
- Capture extension FAQWhat the Chrome capture extension records, what it never records, how it connects to your account and who needs it.
- Data and privacy FAQThe short version of how your SOPs are stored and protected, with links to the full Security and compliance section.
- Switching from another tool FAQThere are no one-click connectors to other SOP tools. You import the files they export, re-record web tasks with the capture extension, or ask us for migration help.