Comments and @mentions

Comments keep questions and fixes next to the step they are about, instead of in a side conversation that gets lost.

Open the comments

• Under any step, click Comment (or the count, such as “2 comments”). The panel opens on that step.
• For the whole SOP, click More, then Comments. The number next to More is the count of open comments.

Write a comment

1. Type in the box at the bottom of the panel.
2. Choose what it is about: a specific step, or About the whole SOP.
3. Click Comment, or press Ctrl+Enter (Cmd+Enter on a Mac).

Comments can be up to 4,000 characters. Everyone who can read the SOP can see its comments.

@mention someone

Type @ and start typing a name, then pick the person. The comment shows “@Name”, and they get an email with a link straight to the comment.

• Only members of the SOP’s workspace can be tagged.
• They are emailed only if they can open the SOP.
• Up to 20 people can be tagged in one comment.
• Editing a comment to add a new mention emails only the newly tagged people.

Reply, edit, resolve and delete

• Reply: answer a comment in its thread.
• Edit: change your own comment.
• Resolve: close a thread once the fix is made. Resolved threads are hidden but kept; click Show … resolved to see them, and Reopen to bring one back. You can resolve your own threads; editors can resolve any.
• Delete: remove your own comment. Editors can delete any comment on SOPs they can edit.

Resolving, rather than deleting, is the best way to end a thread: it keeps a record of what was queried and fixed.

When a step is deleted

A comment on a step that is later deleted stays on the SOP, no longer pinned to a step.

Comments on shared libraries

Comments belong to the SOP, so an SOP in a library shared into several workspaces shows the same comments in all of them. When you share a library, its existing comments go with it. Tagging with @ only works for members of the SOP’s home workspace.